Patient Experience & Scheduling Coordinator

Team Rehabilitation Physical Therapy; Novi (MI); In loco; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Low cost medical

401(k) match

Profit sharing

Equity opportunities

Monthly bonus

Generous PTO

CEU stipend

CEU time

Descrizione del lavoro

Team Rehabilitation Physical Therapy is seeking a Patient Administrative Coordinator to be the first contact in our Novi clinic. You will greet patients, verify appointments, assist with paperwork, and help ensure a smooth flow of visits.

You'll communicate with patients, physicians, and staff, explain insurance benefits, obtain authorizations, and maintain accurate records in the EMR and billing systems. This role supports clinic performance and respects patient privacy while keeping pace in a

Competenze

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Mansioni

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.

Conoscenze

Communication skills

Computer literacy

Formazione

High school diploma or equivalent

Descrizione del lavoro

Team Rehabilitation Physical Therapy is seeking a Patient Administrative Coordinator to be the first contact in our Novi clinic. You will greet patients, verify appointments, assist with paperwork, and help ensure a smooth flow of visits.

You'll communicate with patients, physicians, and staff, explain insurance benefits, obtain authorizations, and maintain accurate records in the EMR and billing systems. This role supports clinic performance and respects patient privacy while keeping pace in a