New Patient Navigator - ENT Care & Scheduling

Concord Hospital Health System; Concord (NH); On-site; USD 42,000 - 57,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to support new patient registration, chart preload, and scheduling within CHMG practices. The role emphasizes excellent customer service, smooth patient flow, and effective communication with HIMS for accurate medical information.

The position requires at least a high school diploma, familiarity with EMR and practice software, and the ability to work with minimal supervision while developing workflows and managing workload.

Qualifications

• High school diploma or GED required.
• Minimum 6 months as CHMG Patient Care Coordinator or Medical Assistant in a CHMG practice.
• Experience with EMR and Registrations software and Microsoft Office.
• Strong customer service and communication skills.

Responsibilities

• Greets and services all new patient calls seeking a provider and establishing care in the practice.
• Interview and screen new patients for convenient CHMG practice location and timely access based on medical needs.
• Preloads and coordinates medical records in the patient’s new chart, including serving as a liaison with HIMS to assure that the provider has accurate medical information.
• Works independently to foster critical thinking, superior customer service skills and provide a warm welcome to all new patient inquiries and requests.
• Coordinates multiple aspects of scheduling the appointment with the appropriate provider and supports a culture of "yes" to promote a patient-centered medical home.

Skills

Customer service

Problem solving

Communication

Organizational skills

Education

High school diploma or GED

Tools

EMR systems

Registrations software

Microsoft Office

Job description

Concord Hospital is seeking a Patient Care Coordinator to support new patient registration, chart preload, and scheduling within CHMG practices. The role emphasizes excellent customer service, smooth patient flow, and effective communication with HIMS for accurate medical information.

The position requires at least a high school diploma, familiarity with EMR and practice software, and the ability to work with minimal supervision while developing workflows and managing workload.