Patient Experience & Scheduling Coordinator

Evolve Psychiatry; Hauppauge (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Evolve Psychiatry in Hauppauge, NY seeks a Patient Care Coordinator (Receptionist) to be the friendly first contact for patients, ensuring a welcoming, professional front office.

You will manage check-ins, scheduling, and billing tasks in a fast-paced medical setting while protecting patient confidentiality.

Strong communication and organizational skills are essential to support providers and staff.

Qualifications

• Minimum 12 years of experience in medical reception or healthcare administration.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced medical office.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out for appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new patient consultations, follow-up appointments, and provider transfers.
• Coordinate provider schedules and maximize appointment availability.
• Verify patient demographics and insurance information.
• Collect copays and other patient payments.
• Assist patients with completing intake paperwork and required documentation.
• Monitor provider schedules for cancellations and fill open slots.
• Send appointment reminders and communicate scheduling updates.
• Assist patients with telehealth appointments when necessary.
• Maintain accurate patient information within the EMR.
• Route clinical questions, refill requests, and patient concerns to clinical staff.
• Communicate effectively with providers, therapists, billing, and administrative departments.
• Maintain reception/waiting areas clean and organized.
• Ensure HIPAA compliance and patient confidentiality.
• Provide exceptional customer service to every patient interaction.
• Perform additional administrative duties as assigned.

Skills

Customer service

Organizational skills

Communication

Multitasking

Fast-paced environment

Tools

eClinicalWorks

Job description

Evolve Psychiatry in Hauppauge, NY seeks a Patient Care Coordinator (Receptionist) to be the friendly first contact for patients, ensuring a welcoming, professional front office.

You will manage check-ins, scheduling, and billing tasks in a fast-paced medical setting while protecting patient confidentiality.

Strong communication and organizational skills are essential to support providers and staff.