Patient Experience Front Desk Specialist

Evolve Orthopedic Partners; City of Syracuse (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Evolve Orthopedic Partners is seeking a Patient Service Representative to join our team. This front desk role will be the first face our patients see, greeting them on arrival, checking them in, and setting a positive tone from the moment they walk through our doors.

You will handle check-in, appointment scheduling, co-pays collection, and new patient intake, while reviewing paperwork and benefits with patients.

Qualifications

• High school diploma or GED required.
• Minimum of two years in customer service, preferably receptionist in a medical office.
• Knowledge of medical terminology.
• Experience with an EMR/PM system required.
• Excellent written, verbal and interpersonal communication.
• Highly organized with strong attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients and answer the phone.
• Check-in patients and verify appointment and billing information.
• Schedule appointments.
• Collect co-pays and co-insurance.
• New Patient Intake & Registration.
• Review paperwork for completeness.
• Input patient demographic information in computer system.
• Review benefits with patient.
• Review missed appointment policy with patient.
• Set-up FOTO Intake Survey.
• Check-out patients and schedule follow-up appointments per clinician’s instructions.
• Assist Clinical staff with follow-up FOTO status surveys.
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure.
• Monitor/Track Plans of Care (POC’s) for Certification.
• Log discharged patients in computer system.
• Scan documentation into the electronic medical records.
• Maintain Active Patient statistics and scheduled appointments.
• Log discharged patients in computer system.
• Other responsibilities as needed.

Skills

Customer service

Communication skills

Organization

Multitasking

Interpersonal skills

EMR/PM system

Education

High school diploma or GED

Tools

EMR/PM system

Job description

Evolve Orthopedic Partners is seeking a Patient Service Representative to join our team. This front desk role will be the first face our patients see, greeting them on arrival, checking them in, and setting a positive tone from the moment they walk through our doors.

You will handle check-in, appointment scheduling, co-pays collection, and new patient intake, while reviewing paperwork and benefits with patients.