Patient Experience & Scheduling Coordinator

OnePeak Medical Providers; Grants Pass (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life保险

401(k) Retirement Plan with Company M

Voluntary LTD, FSA, Accident, Critical

Paid Time Off and Paid Holidays

Employee and Family Discounts

Paid Parental Leave

Job summary

OnePeak Medical is seeking a Patient Care Coordinator in Grants Pass, OR to be the first point of contact for patients and visitors, in person or by phone. You will deliver warm, professional service and help ensure a smooth experience from arrival through check-out.

You will register patients, verify insurance, manage appointments, assist with billing, and support the PCP in the chart. The role requires strong communication, confidentiality, multitasking, and a willingness to travel to other

Qualifications

• High school diploma or equivalent.
• 6 months of customer service experience.
• 6 months of front desk reception or scheduling experience in a medical office preferred.
• PM/EHR experience is preferred.
• Proficiency with Microsoft Office and basic computer skills.
• Knowledge of medical billing and insurance payors preferred.

Responsibilities

• Provide outstanding customer service with a warm welcome to patients and visitors.
• Ensure PCP is listed correctly in the patient chart.
• Adhere to policies including HIPAA confidentiality and password security.
• Manage a multi-line phone system and schedule appointments.
• Register patients and update demographic/insurance information and the patient portal.
• Review schedules for appointment and visit readiness.
• Verify patient information during scheduling and communicate required documentation changes.
• Confirm payment method for each appointment and collect payments when needed.
• Document payments and any reasons for non-payment in the EPM.
• Maintain the reception area, waiting room, and files.
• Address patient complaints with problem-solving and escalate when needed.
• Attend department and clinical meetings as scheduled.
• Complete end-of-day duties and any additional tasks.

Skills

Excellent customer service

Strong interpersonal skills

Effective communication

HIPAA confidentiality

Time management

Multitasking

Travel to clinics (if needed)

Driver's license (if required)

Education

High school diploma or equivalent

PM/EHR experience preferred

Tools

Microsoft Office

EHR systems

Job description

OnePeak Medical is seeking a Patient Care Coordinator in Grants Pass, OR to be the first point of contact for patients and visitors, in person or by phone. You will deliver warm, professional service and help ensure a smooth experience from arrival through check-out.

You will register patients, verify insurance, manage appointments, assist with billing, and support the PCP in the chart. The role requires strong communication, confidentiality, multitasking, and a willingness to travel to other