Patient Care Concierge — Front Desk & Scheduling Pro

OnePeak Medical Office & Corporate; Eugene (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Voluntary LTD

FSA

Accident Insurance

Critical Illness

Paid Time Off

Paid Holidays

Employee Discounts

Family Discounts

Job summary

OnePeak Medical seeks a Patient Care Coordinator in Eugene Coburg to be the first point of contact for patients and visitors, delivering a warm, professional welcome in person or by phone. You will ensure PCP is correctly listed, manage a multi-line phone system, schedule appointments, register patients, update demographics and insurance data, and verify payments at each visit.

The role supports front-desk operations, handles patient communications with HIPAA-compliant discretion, participates

Qualifications

• High school diploma or equivalent required.
• 6 months of customer service experience required.
• Front desk/reception or scheduling experience in a medical office strongly preferred.

Responsibilities

• Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
• Register patients and update their demographic and insurance information, as well as the patient portal.
• Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
• Verify accuracy of patient information during appointment scheduling and inform patients of documentation changes.
• Collect payments including copays and balances, and document them in the EPM.
• Maintain reception area, waiting rooms, and office files.
• Attend department and clinical meetings as scheduled.

Skills

Customer service

Communication

Teamwork

HIPAA compliance

Multitasking

Problem-solving

Professionalism

Time management

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

PM/EHR system

Medical billing systems

Job description

OnePeak Medical seeks a Patient Care Coordinator in Eugene Coburg to be the first point of contact for patients and visitors, delivering a warm, professional welcome in person or by phone. You will ensure PCP is correctly listed, manage a multi-line phone system, schedule appointments, register patients, update demographics and insurance data, and verify payments at each visit.

The role supports front-desk operations, handles patient communications with HIPAA-compliant discretion, participates