Patient Care Coordinator - Grants Pass

OnePeak Medical Providers

Grants Pass (OR)

On-site

USD 21,000 - 30,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, Vision, and Life保险

401(k) Retirement Plan with Company M

Voluntary LTD, FSA, Accident, Critical

Paid Time Off and Paid Holidays

Employee and Family Discounts

Paid Parental Leave

Job summary

OnePeak Medical is seeking a Patient Care Coordinator in Grants Pass, OR to be the first point of contact for patients and visitors, in person or by phone. You will deliver warm, professional service and help ensure a smooth experience from arrival through check-out.

You will register patients, verify insurance, manage appointments, assist with billing, and support the PCP in the chart. The role requires strong communication, confidentiality, multitasking, and a willingness to travel to other

Qualifications

High school diploma or equivalent.
6 months of customer service experience.
6 months of front desk reception or scheduling experience in a medical office preferred.
PM/EHR experience is preferred.
Proficiency with Microsoft Office and basic computer skills.
Knowledge of medical billing and insurance payors preferred.

Responsibilities

Provide outstanding customer service with a warm welcome to patients and visitors.
Ensure PCP is listed correctly in the patient chart.
Adhere to policies including HIPAA confidentiality and password security.
Manage a multi-line phone system and schedule appointments.
Register patients and update demographic/insurance information and the patient portal.
Review schedules for appointment and visit readiness.
Verify patient information during scheduling and communicate required documentation changes.
Confirm payment method for each appointment and collect payments when needed.
Document payments and any reasons for non-payment in the EPM.
Maintain the reception area, waiting room, and files.
Address patient complaints with problem-solving and escalate when needed.
Attend department and clinical meetings as scheduled.
Complete end-of-day duties and any additional tasks.

Skills

Excellent customer service

Strong interpersonal skills

Effective communication

HIPAA confidentiality

Time management

Multitasking

Travel to clinics (if needed)

Driver's license (if required)

Education

High school diploma or equivalent

PM/EHR experience preferred

Tools

Microsoft Office

EHR systems

Job description

Mission

Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision

Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company

At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

Interested in learning why functional medicine is transforming primary care?

Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. A New Era of Primary Care: Evidence, Patient Demand, and the Rise of Functional Medicine.

Job Summary

As aPatient Care Coordinator, you will be the initial point of contact for patients and visitors, whether in person or over the phone. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.

Duties and Responsibilities

Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
Ensure accurate listing of the Primary Care Provider (PCP) in the patient’s chart.
Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
Register patients and update their demographic and insurance information, as well as the patient portal.
Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.
Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.
Confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.
Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
Maintain the reception desk, waiting areas, and office files.
Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
Attend department and clinical meetings as scheduled.
Complete end-of-day responsibilities.
Fulfill any additional responsibilities as required to support OnePeak Medical

Skills and Qualifications

Demonstrate OnePeak values (Teamwork, Informed, Respect, Balance, Excellence).
Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.
Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.
Effectively communicate with patients, staff, and providers.
Display confidence and skill knowledge.
Uphold company core values and treat others with respect.
Possess good judgment, making timely and sound decisions.
Embrace an attitude of continuous improvement.
Demonstrate strong interpersonal skills and professionalism.
Excel in listening, with a willingness to accept constructive feedback.
Maintain strict adherence to patient confidentiality standards as outlined by HIPAA.
Manage time effectively, with the ability to multitask, prioritize, and organize workloads.
Thrive in a fast-paced environment.
Be flexible and able to meet business needs, potentially involving travel to other clinics.
If required, possess a valid driver’s license, and maintain a personal vehicle in compliance with state laws and insurance requirements.

Education and Experience

High school diploma or equivalent – r_equired_
6 months of customer service experience – r_equired_
6 months of front desk reception or scheduling experience in a medical office – s_trongly preferred_
Prior PM/EHR experience – s_trongly preferred_
Proficiency in Microsoft Office Suite – s_trongly preferred_
Computer/Tech Savvy – s_trongly preferred_
Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs – s_trongly preferred_

Physical Requirements