Front Office Coordinator

AbsoluteCARE Medical Center & Pharmacy; Cleveland (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Cleveland, OH is seeking an Office Coordination role to manage patient flow and front-desk duties. You will greet patients, collect and verify demographics, insurance information, and payments, and coordinate with the clinical team to support patient engagement.

The position requires strong customer service, data entry, and communication skills, with experience in EMR systems (eCW).

Qualifications

• High School diploma or equivalent required.
• 2 years' experience in a similar role.
• Experience with Patient Center Medical Home preferred.
• Experience with eCW preferred.
• Demonstrated passion to help improve healthcare delivery.
• Ability to work with culturally diverse communities.
• Excellent multi-tasking, organization and communication skills.
• Team and customer service oriented.

Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Data collection and management: demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments in a timely manner.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral requirements.
• Collect copays, coinsurance, and deductibles.
• Daily reporting and coordination with clinical team to promote patient engagement.
• Answer calls and route them appropriately.
• Schedule and coordinate appointments for the multi-disciplinary team.
• Distribute correspondence and manage office supplies.
• Ensure accurate patient information in the practice management system.

Skills

Customer service

Data entry

Communication skills

EMR experience

Microsoft Word

Education

High School diploma

Tools

eCW

Practice Management System

Microsoft Word

Job description

Schedule: Monday through Friday, 8:00 AM to 5:00 PM (1-hour)

Compensation: $18 - $20 an hour (based on experience)

Job Summary

This role is responsible for coordination of patient flow within the office, greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions.

Duties and Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Responsible for data collection and management, specifically demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments in a timely manner.
• Managing patient financial transactions and payment arrangements.
• Verification of insurance benefits and referral authorization requirements.
• Collection of copays, coinsurance, and deductibles.
• Daily reporting.
• Coordination with assigned clinical team to promote patient engagement and retention.
• Answer incoming phone calls and routing appropriately.
• Scheduling and coordination of appointments for the multi-disciplinary team.
• Distribution of correspondence.
• Demonstrate a working knowledge of insurance coverage and benefits; appropriate triage of patient and physician needs; and the general procedures of a physician office.
• Proficient use of the Practice Management System/EMR, Phone System and Microsoft Word.
• Assist patients in coordination between the internal departments of the office as well as external agencies.
• Ensure that patients are seen in a fair, timely and equitable manner based on established criteria.
• Schedule appointments per patient preference, office guidelines, provider requirements, diagnosis, insurance coverage, and individual preferences.
• Monitor waiting rooms to ensure that patient and visitor's behavior is appropriate, the waiting room is clean and in order assist with medical records in terms of obtaining designated authorizations for release and coordinating between medical records and the patient and/or third party.
• Distribute incoming mail, faxes, and deliveries, specifically refrigerated and time sensitive items.
• Assure accuracy of patient (insurance and demographic) information in the practice management system.
• Referral management and assisting patients with these requirements.
• Accurate reporting and management of collected payments and encounter documentation.
• Manage office supply needs.

Minimum Qualifications

• High School diploma or equivalent required.
• 2 years' experience in a similar role.
• Experience in a Patient Center Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Working conditions

This job operates in a professional office environment. This role routinely uses general office equipment.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.

All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company's patients, employees, and business partners. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.