Patient Relations & Scheduling Concierge

ViziRecruiter,LLC.; Flagstaff (AZ); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Elk Ridge Community Health in Flagstaff, AZ seeks a Patient Relations Representative to greet patients, monitor the patient portal, and verify demographics and insurance.

You will schedule follow-up appointments, collect balances, scan documents, and support office staff while upholding HIPAA and Joint Commission standards.

Qualifications

• High school diploma or GED required.
• 7–11 months in data processing, clerical/administrative work, or equipment operation.
• Current Basic Life Support (BLS) certification.
• Level I fingerprint clearance card: valid and in good standing or obtained within seven working days of starting employment.

Responsibilities

• Greets and checks-in patients; monitors the patient portal; verifies demographics and insurance documents.
• Scans documents daily.
• Schedules Telehealth appointments and other internal specialties as needed.
• Answers phone; makes appointments and follow-up appointments; directs calls and takes messages.
• Sorts and distributes mail daily.
• Maintains open tickets by verifying billing charges/holds/unretrieved charges.
• Provides back-up support for other office positions.
• Manages multiple provider schedules; stays updated on local programs.
• Completes update forms for staff and patients as needed.
• Keeps up-to-date with immunizations and required trainings.

Skills

Data processing

Clerical/administrative

Equipment operation

Education

High school diploma or GED

BLS certification

Fingerprint clearance card (Level I)

Job description

Introduction

Love where you work as much as you love where you live by joining Elk Ridge Community Health.

Overview

Greet patients; monitor the patient portal; obtain correct or updated patient demographics; and verify insurance. Secure referral information and any related health records, as needed. Check in and check out patients; schedule patient follow-up appointments; keep the patient electronic portal updated. Collect patients' financial obligation for services rendered. Make deposit slips for current business day's activities. Explain pertinent insurance benefits to patients and family-members within HIPAA compliant parameters.

The primary goal of the Elk Ridge Community Health Patient Relations Representative is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Responsibilities

• Greets and check-in patients, monitor and respond to the patient portal, verify patient demographics, insurance documents, referrals, and enters data and changes into EHR (Practice Management) System.
• Scans documents daily.
• Schedules Telehealth appointments and other internal specialties as needed.
• Answers phone, makes appointments and follow-up appointments, direct calls to appropriate parties, and takes messages for providers and other clinic staff.
• Sorts and distributes mail on a daily basis.
• Confirms the accuracy of the responsible provider who will receive the documents.
• Follows the most current scanning workflow to ensure quality patient care.
• Verifies accuracy of open tickets by pulling billing charges/holds/unretrieved charges.
• Provides back-up support for other office positions; re: insurance follow-ups and referrals, etc.
• Manages details of multiple provider schedules.
• Maintains updated knowledge of local and organizational programs (example: SFS).
• Completes update forms for clinic staff and patients on an as needed basis.
• Keeps updated on own medical employee health immunizations, annual trainings, as required.
• Follows verbal and written instructions.
• Consistent review, comprehension and reply of company email and related correspondence.

Joint Commission Responsibilities:

• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Other Duties and Responsibilities:

• In support of the Mission and Vision of Elk Ridge Community Health, will at all times represent themselves as a professional role model of Elk Ridge Community Health serving as a positive informational source for members of the community.
• Supports Elk Ridge Community Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of Elk Ridge Community Health and the many services provided to the community.
• Participates in all appropriate health care activities related to Elk Ridge Community Health on a local, state, and national level to maintain and enhance Elk Ridge’s image with health agencies, professional associations, and the general public.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• In accordance with policies and procedures, ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.
• Employees must maintain their skills proficiency with Elk Ridge Community Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Performs other duties as assigned.

Requirements

Minimum Qualifications:

• High school diploma or G.E.D.
• 7-11 months in data processing, clerical/administrative, equipment operation.
• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Preferred Qualifications:

• Certification in data processing, clerical/administrative, equipment operation.
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.