Patient Experience & Scheduling Champion

MCR Health, Inc; Bradenton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

MCR Health, Inc is seeking a Patient Engagement Specialist in Bradenton, FL who will be the first point of contact for patients and support revenue cycle and patient safety. You will demonstrate proficiency in MCR’s EHR systems and manage scheduling, eligibility and insurance information in the EMR.

The role requires excellent communication, the ability to handle a fast-paced environment, and a commitment to exceptional customer service.

Qualifications

• Outstanding and empathetic customer service skills.
• Customer service focus to impact the patient experience.
• Ability to connect with patients/others and help them feel at ease.
• Ability to effectively interact with customers, staff, and others even in stressful situations.
• Ability to maintain confidences and demonstrate discretion to protect patient information.
• Ability to perform well in a fast-paced environment.
• Must be flexible, resourceful, and able to troubleshoot.
• Must maintain a professional demeanor and appearance at all time.
• Excellent listening and interpersonal skills.
• Excellent oral and written communication.
• Ability to demonstrate critical thinking and attention to detail.
• Ability to receive and act upon feedback in a calm, professional manner.
• Ability to multi-task and prioritize tasks, projects, and demands.
• Ability to work collaboratively with others.
• Comfortable and adept with technology.

Responsibilities

• Provides friendly, courteous and professional service at all times to all patients, visitors, co-workers, and leaders.
• Demonstrates proficiency in each electronic health record (EHR) software system that MCR utilizes.
• Schedules, reschedules, and cancels patient appointments when patients contact MCR.
• Answers in-coming telephone calls within three rings and accurately directs and/or assists the caller.
• Obtains, verifies, and/or updates demographics and insurance information in the EMR.
• Explains services and operating hours; and is knowledgeable about services offered by MCR Health.
• Collects co-pays electronically from patients during scheduling and insurance verification.
• Protects medical records and other health information from loss, destruction or unauthorized use or access.

Skills

Customer service

Empathetic communication

Phone/Call center

Attention to detail

Technology proficiency

Education

High school diploma

Job description

MCR Health, Inc is seeking a Patient Engagement Specialist in Bradenton, FL who will be the first point of contact for patients and support revenue cycle and patient safety. You will demonstrate proficiency in MCR’s EHR systems and manage scheduling, eligibility and insurance information in the EMR.

The role requires excellent communication, the ability to handle a fast-paced environment, and a commitment to exceptional customer service.