Patient Care Admin & Scheduling Assistant

Optum; Somerville (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Paid Holidays

Job summary

Atrius Health, part of the Optum family, is seeking a Practice Support Assistant in Somerville, MA. The role supports scheduling, patient check-in/out, and information verification within a multi-location internal & family medicine department.

Schedule: Monday–Friday, 8:00am–4:30pm EST. Location: 40 Holland St., Somerville, MA. Requires 1+ year healthcare/office experience and a HS diploma; Associate degree preferred.

Qualifications

• High school diploma/GED
• 1+ years of customer service or medical office/healthcare experience
• Access to reliable transportation

Responsibilities

• Scheduling, rescheduling, and confirming patient appointments
• Checking patients in and out and verifying demographic information
• Answering phones and directing calls to the appropriate staff
• Responding to patient questions and providing general information
• Processing referrals, authorizations, and medical records requests
• Coordinating communication between patients, providers, pharmacies, and other departments
• Sending and receiving medical records and documentation
• Maintaining accurate and confidential patient information in the electronic medical record (Epic)
• Assisting with prescription refill requests according to office workflow
• Preparing forms, letters, and other patient/provider documentation
• Supporting office workflows and maintaining efficient patient flow
• Following HIPAA, privacy, and organizational policies
• Assisting providers and clinical staff with administrative needs
• Participating in team meetings, training, and process‑improvement initiatives
• Providing excellent customer service and helping create a positive patient experience

Skills

Customer service

Reliable transportation

Problem solving

Education

High school diploma/GED

Associate's Degree in Medical Office Administration

Tools

Microsoft Office

Scheduling software

Electronic medical records (Epic)

Job description

Atrius Health, part of the Optum family, is seeking a Practice Support Assistant in Somerville, MA. The role supports scheduling, patient check-in/out, and information verification within a multi-location internal & family medicine department.

Schedule: Monday–Friday, 8:00am–4:30pm EST. Location: 40 Holland St., Somerville, MA. Requires 1+ year healthcare/office experience and a HS diploma; Associate degree preferred.