Scheduling Coordinator

Southern Dental Implants and Oral Surgery; Hendersonville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

EAP

Uniforms/Scrubs provided

401(k) Plan with company match

HSA with HDHP health plans

Job summary

Southern Dental Implants and Oral Surgery in Hendersonville, NC seeks a Scheduling Coordinator to greet patients, answer calls, schedule appointments, and prepare charts. You will ensure patient flow, confidentiality, and a smooth front-desk experience while supporting providers and referring offices.

The role emphasizes excellent customer service, dental terminology understanding, and professional in-person presence for daily operations in a busy oral surgery practice.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience required.
• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.

Responsibilities

• Greets patients, answers phones, schedules appointments and prepares patient charts.
• Provides concierge level customer service to patients, referring offices and team members.
• Greets patients and visitors with a friendly demeanor on arrival.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction and provider time.
• Prepares daily provider schedules.
• Manages patient flow to reduce wait times.
• Maintains reception area in a neat and orderly condition.
• Maintains confidentiality of all information per HIPAA.

Skills

Dental terminology

Customer service

Typing

Organization

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hendersonville, NC, US

7 days ago Requisition ID: 4386

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.

Core Benefits & Wellness

• Medical (including Virtual Care), Dental, and Vision Coverage
• Employee Assistance Program (EAP)
• Uniforms/Scrubs provided
• Competitive pay, Bonus potential, and annual merit reviews
• 401(k) Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans

Life Insurance

• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

• Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
• Long and Short Term Disability Plans

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veteran status.

E-Verify Participation Notice:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.