Patient Experience Scheduler - Medical & Cosmetic

Anne Arundel Dermatology; Wilmington (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Anne Arundel Dermatology is seeking a Scheduling Coordinator to accurately schedule medical and cosmetic appointments, manage a multi-line phone system, and communicate with patients in a fast-paced environment.

The role involves collecting patient information, coordinating with providers, and assisting with referrals while maintaining HIPAA compliance. The position emphasizes patient experience, teamwork, and detail-oriented scheduling support.

Qualifications

• High School Diploma or GED required.
• Customer Service or Sales experience.
• Medical Office experience preferred, but not required.
• Experience with electronic practice management system preferred.

Responsibilities

• Accurately schedule medical and cosmetic appointments.
• Manage a multi-line phone system and schedule patients in a fast-paced environment.
• View and manage provider scheduling and communications.
• Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.).
• Consult with patients to schedule and re-schedule appointments.
• Actively listen to patients, using empathy and concern.
• Escalate patient situations that require unique attention.
• Call patients to reschedule appointments due to provider schedule changes.
• Assist with scheduling Inbound Referrals.
• Assist with updating referring provider about patient upcoming appointment and/or appointment status.
• Other duties assigned as deemed necessary by management.

Skills

Pleasant speaking voice

Clear speaking voice

Positive attitude

Attention to detail

Follows directions

Self-starter

Organizational skills

Time management

Problem solving

Spanish bilingual

Education

High School Diploma or GED

Customer Service or Sales experience

Medical Office experience preferred

Experience with electronic practice management system preferred

Job description

Anne Arundel Dermatology is seeking a Scheduling Coordinator to accurately schedule medical and cosmetic appointments, manage a multi-line phone system, and communicate with patients in a fast-paced environment.

The role involves collecting patient information, coordinating with providers, and assisting with referrals while maintaining HIPAA compliance. The position emphasizes patient experience, teamwork, and detail-oriented scheduling support.