Patient Experience & Sales Liaison

Stanton Optical; Amarillo (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Life insurance

Short-term disability

Eyeglasses benefit

Identity theft protection

Pet insurance

Paid time off

Professional development

Friends and family discounts

Sales commissions

Job summary

Stanton Optical in Amarillo is seeking a customer-focused professional to support both retail and clinical services. You will greet patients, facilitate sales, schedule appointments, and help ensure a smooth patient experience from entry to completion.

The role emphasizes teamwork, strong communication with diverse customers, and adherence to brand standards while supporting eyewear fitting, repairs, and timely delivery.

Qualifications

• Associate degree or advanced certificate beyond high school.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group of people.
• Strong listening, rapport-building and problem-solving skills.

Responsibilities

• Greet patients and customers and facilitate a positive, memorable store visit.
• Foster collaboration between retail and clinical services teams.
• Schedule appointments and collect patient history for pre-tests and exams.
• Resolve patient complaints and keep customers informed on status of orders.
• Maintain brand standards, assist with simple repairs, and ensure timely delivery.

Skills

Customer service

Sales skills

Education

Associate degree or certification

Job description

Stanton Optical in Amarillo is seeking a customer-focused professional to support both retail and clinical services. You will greet patients, facilitate sales, schedule appointments, and help ensure a smooth patient experience from entry to completion.

The role emphasizes teamwork, strong communication with diverse customers, and adherence to brand standards while supporting eyewear fitting, repairs, and timely delivery.