Patient Experience Advocate

King's Daughters; Ashland, Northern (KY, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

UK Kings Daughters is seeking a dedicated professional to respond promptly and compassionately to patient and family concerns, collaborating with care teams to resolve issues and improve patient experience. The role includes documenting obstacles, researching root causes, and developing proactive solutions while adhering to organizational standards.

The position requires a high school diploma or equivalent and 0–2 years in healthcare.

Qualifications

• High school diploma or equivalent experience.
• 0-2 years of experience in a healthcare, clinical setting, or a relevant area.
• An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Volunteer work and internships for academic credit are not counted.

Responsibilities

• Provides prompt, sensitive, and professional responses to patient and family complaints and grievances, ensuring communication is clear and understandable.
• Offers emotional support to patients and families, maintaining contact until resolution or response is achieved.
• Builds and maintains a network across the organization to assist in resolving patient and family concerns.
• Communicates effectively with all levels of staff, including administrators, physicians, nurses, and support personnel.
• Rounds on patients and families daily to ensure excellent service and quality care, sharing feedback with team members and leaders.
• Reinforces and recognizes behaviors among team members and leaders that drive excellent service and quality care.
• Creatively problem-solve with patients, families, and team members to quickly resolve issues or concerns.
• Researches and documents obstacles to service delivery, identifies root causes of repetitive problems, and proactively develops solutions.
• Ensures compliance with all policies, procedures, standards, regulations, guidelines, and laws related to the management of patient and family complaints and grievances.

Education

High school diploma or equivalent experience

Job description

UK Kings Daughters is seeking a dedicated professional to respond promptly and compassionately to patient and family concerns, collaborating with care teams to resolve issues and improve patient experience. The role includes documenting obstacles, researching root causes, and developing proactive solutions while adhering to organizational standards.

The position requires a high school diploma or equivalent and 0–2 years in healthcare.