Patient Experience Representative - Patient Experience (Days) (Part-Time)

Tanner Health; Villa Rica (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Tanner Health in Villa Rica, GA is seeking a Patient Experience Representative to advocate for patients, families and caregivers. You will proactively identify opportunities to improve the patient experience, resolve concerns in real time, and connect patients with resources that remove barriers to care.

You'll work with nursing, physicians and leadership to address concerns promptly and support initiatives around patient satisfaction, recognition, and continuous improvement through the Tanner

Qualifications

• High School Diploma or GED required.
• Six months of related experience.
• Driver's license required.
• Occasionally uses assistance of aide or helper in performance of task.

Responsibilities

• Act as frontline advocate for patients, families and caregivers to proactively identify opportunities to improve the patient experience.
• Resolve concerns in real time and coordinate service recovery efforts.
• Connect patients with resources that remove barriers to care.
• Partner closely with nursing, physicians, ancillary departments, and leadership to address concerns promptly.
• Support organisational initiatives related to patient satisfaction and continuous improvement.

Skills

Guest interaction

Communication skills

Confidentiality

Windows-based office software

Education

High School Diploma or GED

Job description

The Patient Experience Representative serves as a frontline advocate for patients, families, and caregivers by proactively identifying opportunities to improve the patient experience, resolving concerns in real time, coordinating service recovery efforts, and connecting patients with resources that remove barriers to care. This role partners closely with nursing, physicians, ancillary departments, and leadership to ensure concerns are addressed promptly while fostering a culture of compassionate, patient-centred care. The Patient Experience Representative also supports organisational initiatives related to patient satisfaction, employee recognition, and continuous improvement through the Tanner Excellence System.

Required Knowledge & Skills

• Education: High School Diploma or GED
• Experience: Six months of related experience
• Licenses and Certifications: DRIVER'S LICENSE
• Supervision: Occasionally uses assistance of aide or helper in performance of task

Qualifications

• Bilingual preferred.
• Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.
• Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare Medicaid regulations.
• Ability to maintain confidentiality of sensitive verbal and written information
• Working knowledge of windows-based office software, computers, and operating systems.