Patient Experience Representative - Patient Experience (Days)

Tanner; Carrollton (TX); Hybrid; USD 2,066,000 - 3,031,000; Part time

Job summary

Tanner is seeking a Patient Experience Representative for the Day shift in a part-time capacity. The role focuses on proactively improving the patient experience, resolving concerns in real time, and coordinating service recovery across nursing and medical staff.

The ideal candidate has at least 6 months of guest-facing hospitality experience, strong knowledge of medical terminology, and a commitment to confidentiality. A valid driver's license is required, and on-site work is expected.

Qualifications

• Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.
• Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare Medicaid regulations.
• Ability to maintain confidentiality of sensitive verbal and written information
• Working knowledge of windows-based office software, computers, and operating systems.

Responsibilities

• Serve as frontline advocate for patients, families and caregivers.
• Identify opportunities to improve the patient experience and resolve concerns in real time.
• Coordinate service recovery efforts and connect patients with resources to remove barriers to care.
• Collaborate with nursing, physicians, and leadership to address concerns promptly.
• Support initiatives related to patient satisfaction and continuous improvement through Tanner Excellence System.

Skills

Guest interaction

Customer service

Communication

Confidentiality

Medical terminology

Windows proficiency

Education

High School Diploma or GED

Job description

Patient Experience Representative - Patient Experience (Days) (Part-Time)

#26-1058

Multiple Locations

Job Description

The Patient Experience Representative serves as a frontline advocate for patients, families, and caregivers by proactively identifying opportunities to improve the patient experience, resolving concerns in real time, coordinating service recovery efforts, and connecting patients with resources that remove barriers to care. This role partners closely with nursing, physicians, ancillary departments, and leadership to ensure concerns are addressed promptly while fostering a culture of compassionate, patient-centered care. The Patient Experience Representative also supports organisational initiatives related to patient satisfaction, employee recognition, and continuous improvement through the Tanner Excellence System.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Six months of related experience

Licenses and Certifications

DRIVER'S LICENSE

Supervision

Occasionally uses assistance of aide or helper in performance of task

Qualifications

Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.

Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.

Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare Medicaid regulations.

Ability to maintain confidentiality of sensitive verbal and written information

Working knowledge of windows-based office software, computers, and operating systems.

Remote Position

No, not a remote employee

Shift

1st/Days

Shift Description

Mostly Monday - Friday from 8am-4:30pm. There may be needs on the weekends at times.