Patient Experience Representative - Patient Experience (Days) (Part-Time)

Tanner Health; Carrollton (GA); On-site; USD 42,000 - 48,000; Full time

Job summary

Tanner Health in Carrollton, GA is seeking a Patient Experience Representative to advocate for patients, families, and caregivers by proactively identifying opportunities to improve the patient experience and by resolving concerns in real time.

The role coordinates service recovery efforts, connects patients with needed resources, and collaborates with nursing, physicians, and leadership to ensure timely, compassionate, patient-centered care, while supporting Tanner Excellence System initiatives.

Qualifications

• High school diploma or GED required.
• At least 6 months related experience.
• Knowledge of medical terminology and hospital systems.
• Ability to maintain confidentiality of sensitive information.
• Bilingual preferred.

Responsibilities

• Advocate for patients, families and caregivers and resolve concerns in real time.
• Coordinate service recovery efforts and connect patients with resources to remove barriers to care.
• Collaborate with nursing, physicians, and leadership to address concerns promptly.
• Support organizational initiatives related to patient satisfaction and continuous improvement.

Skills

Guest interaction

Customer service

Confidentiality

Medical terminology

Hospital systems

Windows OS

Bilingual preferred

Education

High school diploma or GED

Tools

Windows-based office software

Job description

The Patient Experience Representative serves as a frontline advocate for patients, families, and caregivers by proactively identifying opportunities to improve the patient experience, resolving concerns in real time, coordinating service recovery efforts, and connecting patients with resources that remove barriers to care. This role partners closely with nursing, physicians, ancillary departments, and leadership to ensure concerns are addressed promptly while fostering a culture of compassionate, patient-centered care. The Patient Experience Representative also supports organizational initiatives related to patient satisfaction, employee recognition, and continuous improvement through the Tanner Excellence System.

Required Knowledge & Skills

• Education: High School Diploma or GED
• Experience: Six months of related experience
• Licenses and Certifications
• DRIVER'S LICENSE
• Supervision
• Occasionally uses assistance of aide or helper in performance of task

Qualifications

• Bilingual preferred.
• Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.
• Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare Medicaid regulations.
• Ability to maintain confidentiality of sensitive verbal and written information
• Working knowledge of windows-based office software, computers, and operating systems.