Patient Service Representative

Akron Children's Hospital; New Philadelphia (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

The Patient Service Representative at Akron Children's Hospital provides front desk and patient-facing services including visit preparation, co-pay collection, scheduling and ensuring a positive patient experience.

This role supports HIPAA compliance, handles phone and in-person inquiries, and coordinates with patients, families and clinical staff to keep the department running smoothly. FTE 1.0; onsite with a weekday schedule and some variability; prior office or healthcare experience preferred.

Qualifications

• Education: A high school diploma or equivalent is required.
• Experience in a general office setting is preferred.
• Experience in a healthcare environment is preferred.
• Experience with computerized scheduling system is preferred.
• Knowledge of medical terminology is preferred.
• Experience working in Microsoft Office is required.

Responsibilities

• Greet and assist patients and families, building positive relationships.
• Perform point-of-service activities such as visit preparation and co-pay collection.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Maintain front desk inventory and support general office duties.
• Ensure HIPAA compliance and professional department appearance.

Skills

Customer service

Communication

Organization

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Full-time, 40 hours/week Days Variable Schedule Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite