Patient Experience Representative - Patient Experience (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Tanner Excellence System is seeking a Patient Experience Representative to advocate for patients and families, resolve concerns in real time, and coordinate service recovery. You will work with nursing, physicians, and leadership to ensure concerns are addressed promptly while promoting compassionate, patient-centered care.

This role also supports initiatives related to patient satisfaction, employee recognition, and continuous improvement through the Tanner Excellence System.

Qualifications

• High school diploma or equivalent required.
• Experience with guest interaction, satisfaction, and hospitality is preferred.
• Knowledge of medical terminology, hospital systems, and patient care operations.
• Understanding of Patient Rights & Responsibilities and Joint Commission standards.
• Ability to maintain confidentiality of sensitive information.
• Proficiency with Windows-based office software.

Responsibilities

• Proactively identify opportunities to improve the patient experience.
• Resolve concerns in real time and coordinate service recovery efforts.
• Connect patients with resources that remove barriers to care.
• Partner with nursing, physicians, and leadership to address concerns promptly.

Skills

Bilingual

Hospital systems knowledge

Medical terminology

Confidentiality

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Windows OS

Job description

The Patient Experience Representative serves as a frontline advocate for patients, families, and caregivers by proactively identifying opportunities to improve the patient experience, resolving concerns in real time, coordinating service recovery efforts, and connecting patients with resources that remove barriers to care. This role partners closely with nursing, physicians, ancillary departments, and leadership to ensure concerns are addressed promptly while fostering a culture of compassionate, patient-centered care. The Patient Experience Representative also supports organizational initiatives related to patient satisfaction, employee recognition, and continuous improvement through the Tanner Excellence System.

Required Knowledge & Skills

Education

• High School Diploma or GED

Experience

• Six months of related experience

Licenses and Certifications

• DRIVER'S LICENSE

Supervision

• Occasionally uses assistance of aide or helper in performance of task

Qualifications

• Bilingual preferred.
• Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.
• Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare Medicaid regulations.
• Ability to maintain confidentiality of sensitive verbal and written information
• Working knowledge of windows-based office software, computers, and operating systems.