Patient Experience Representative - Adolescent Medicine

Boston Children’s Hospital; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Boston Children’s Hospital is seeking an administrative support professional to assist clinical services. The role emphasizes patient encounter management, check-in/out, and proactive scheduling to ensure a smooth patient experience.

You will collaborate with clinicians, staff, and families to coordinate care and services. The position requires strong communication, empathy, and the ability to work with diverse constituencies.

Qualifications

• Strong verbal and written communication abilities are essential.
• Empathy in challenging interpersonal interactions is required.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive customer service to support unit operations.
• Coordinate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Greet and direct patients, families and visitors; manage daily flow with clinicians.

Skills

Communication skills

Empathy in interpersonal situations

Interpersonal skills

Diversity awareness

Education

High school diploma/GED

Job description

Position summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Schedule will be between 8:30am and 5:30pm Monday through Friday with evening shifts from 11:30am to 7pm every other Tuesday and Thursday

Minimum qualifications

Education:

• A high school diploma/GED

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies