Patient Experience Representative I - Multidisciplinary

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Boston Children039s Hospital seeks an administrative support professional to assist with patient encounter management, check-in/check-out, and routine clerical tasks. The role focuses on delivering excellent customer service and coordinating schedules for multiple clinical services.

The position requires strong communication, empathy, and the ability to work with diverse teams and stakeholders, including referring providers and families.

Qualifications

• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.
• Previous customer service experience preferred.

Responsibilities

• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.
• Greeting and directing patients, families and visitors.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Skills

Communication

Customer service

Empathy

Collaboration

Education

High School Diploma/GED

Bachelor's degree preferred

Job description

Position summary:

This position will be supporting both Multidisciplinary Services, as well as Skeletal Health. This position will sit in two locations, as mentioned below in the schedule details.

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities
Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.

Check In / Check Out:

• Greeting and directing patients, families and visitors.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.

Administrative:

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Schedule:

• Monday - Friday, 8:30am - 5:00pm
• Monday and Friday at Fegan Building, 3rd Floor
• Tuesday, Wednesday, and Thursday at Longwood Building, 6th Floor

Minimum qualifications
Education:

• High School Diploma/GED required, Bachelor's degree preferred.

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.
• Previous customer service experience preferred.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.