Patient Experience Representative I- Cardiology Clinic

Boston Children’s Hospital; Boston (MA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Boston Children’s Hospital seeks an administrative professional to support clinical service operations and enhance patient experience. The role focuses on coordinating services for patients and families, with an emphasis on continuous process improvement in a hospital setting.

Responsibilities include patient scheduling, check-in/out activities, and collaboration with clinicians and financial counseling. A high school diploma is required, with preference for a bachelor’s degree and prior

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Previous customer service or administrative experience preferred.
• Effective oral and written communication with empathy in difficult situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• PatientEncounterManagement: provide customer service and coordinate with referring providers.
• Check In / Check Out: greet and direct patients, manage flow, handle payments/deposits.
• Administrative: schedule meetings and events, triage calls, forward messages, clerical tasks.
• Process Improvement: contribute to initiatives and assist in implementing changes.

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Position Summary

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting the patient encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisor
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Maintaining personal calendars for physician/supervisor
  • Scheduling meetings, programs and events
  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed
• Process Improvement:
  • Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement
  • Assisting in implementing change in internal systems and procedures

Minimum qualifications

• Education: High school diploma or GED required. Bachelor’s degree preferred

Experience

• Previous customer service or administrative experience preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Ability to work with diverse internal and external constituencies

Schedule

Monday - Friday, Hybrid, rotating schedule 6:30am to 8pm.