Patient Experience Registration Specialist (On-Site)

Lakeshore Bone & Joint Institute; Chesterton (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Work-life balance

Fitness membership reimbursement

Growth opportunities

Benefits: 401k, medical, dental,vision

Job summary

Lakeshore Bone & Joint Institute is seeking a Registration Specialist to support a patient-focused team on-site. You will greet patients, manage registration and check-in/out, and answer questions while directing visitors as needed.

No healthcare experience is required, but strong customer or patient service skills are essential. Responsibilities include verifying insurance, scanning documents into the EMR, scheduling follow-ups, collecting co-pays, and assisting with pre/post-operative

Qualifications

• Strong experience in customer or patient service. Healthcare experience NOT required.
• Ability to work in a patient-oriented team environment.
• Greet patients with a warm, energetic and friendly disposition and have an efficient work ethic.

Responsibilities

• Print and review the provider’s schedule daily.
• Maintain general tidiness of the waiting areas.
• Verify patient insurance and demographics at each appointment.
• Scan insurance cards and valid photo ID into the EMR.
• Schedule follow-up appointments for patients.
• Collect co-pays, surgery deposits and account balances from patients when applicable.
• Coordinate patient care regarding pre‑operative and post‑operative needs, i.e. crutch training, braces, and DME application.
• Scan checks into LBJI banking system.
• Scan End of Day paperwork; DME/ABN paperwork; Registration Payment Worksheets into appropriate e-folders or deliver paperwork to the appropriate area of the building.

Skills

Customer service

Patient service

Team environment

Warm and friendly demeanor

Education

High School Diploma or equivalent

Job description

Lakeshore Bone & Joint Institute is seeking a Registration Specialist to support a patient-focused team on-site. You will greet patients, manage registration and check-in/out, and answer questions while directing visitors as needed.

No healthcare experience is required, but strong customer or patient service skills are essential. Responsibilities include verifying insurance, scanning documents into the EMR, scheduling follow-ups, collecting co-pays, and assisting with pre/post-operative