Patient Experience & Registration Specialist - PT

Excelsior Orthopaedics, LLP; Town of Orchard Park (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Excelsior Orthopaedics, LLP invites a Patient Service Representative to join our Orchard Park, NY location. You will register patients, verify insurance, and collect payments, while coordinating with therapists and billing to ensure a smooth patient journey.

The role requires strong customer service, solid communication skills, and familiarity with EMR systems, particularly MEDENT. On-site work and collaboration with reception staff are essential.

Qualifications

• Associates degree preferred; high school diploma or GED required.
• 1+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.
• Verify appointment and insurance information; enter registration information into Medent.

Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Register patients for new and follow-up visits; collect demographics, insurance, and payment details.
• Collect copays, balance cash drawer, and log totals.
• Answer and route phone calls; schedule follow-ups; liaise with billing.

Skills

Customer service

Verbal communication

Written communication

Medical office experience

Education

Associate degree preferred

High school diploma or GED required

Tools

MEDENT

Job description

Excelsior Orthopaedics, LLP invites a Patient Service Representative to join our Orchard Park, NY location. You will register patients, verify insurance, and collect payments, while coordinating with therapists and billing to ensure a smooth patient journey.

The role requires strong customer service, solid communication skills, and familiarity with EMR systems, particularly MEDENT. On-site work and collaboration with reception staff are essential.