Registration Specialist

Lakeshore Bone & Joint Institute; Chesterton (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Work-life balance

Fitness membership reimbursement

Growth opportunities

Benefits package

Job summary

Lakeshore Bone & Joint Institute is seeking an on-site Registration Specialist to manage front-desk operations, greet patients, register and check-in/out, and direct visitors as needed.

The role emphasizes strong patient-service, teamwork, and a warm, energetic approach, with a focus on accurate demographics, insurance verification, and timely scheduling within an orthopedic care setting in northwest Indiana.

Qualifications

• Experience in customer or patient service is required
• Ability to work in a patient-oriented team environment
• Greet patients warmly with energy and friendliness; maintain efficient work habits

Responsibilities

• Print and review the provider’s schedule daily
• Maintain waiting area tidiness
• Verify patient insurance and demographics at each appointment
• Scan insurance cards and photo IDs into the EMR
• Schedule follow-up appointments for patients
• Collect co-pays and balances when applicable
• Coordinate pre- and post-operative needs (crutch training, braces, DME)
• Scan End of Day paperwork and related forms into appropriate folders

Skills

Customer service

Patient service

Friendly disposition

Education

High School Diploma or equivalent

Job description

As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life.

Registration Specialist (On-Site)

Come join a patient-service focused team for a rewarding career in healthcare. No previous healthcare experience required! Lakeshore Bone & Joint Institute is seeking a Registration Specialist who is responsible for the day-to-day operations of the reception area including greeting patients and visitors, registration, check-in and checkout, answering questions, and providing direction as appropriate. As the Registration Specialist you are an integral part of the team and can make a difference in the lives of patients.

What The Right Candidate Will Enjoy!

• Great company culture with a work-life balance
• Reimbursement for fitness memberships (including annual sign-on fee)
• Opportunity for growth in a forward momentum company
• Benefits; 401k, profit-sharing, medical, dental, vision, and life insurance

• Strong experience in customer OR patient service. (Healthcare experience NOT required)
• Ability to work in a patient-oriented team environment
• Ability to greet patients with a warm, energetic, and friendly disposition, and has an efficient work ethic

Key Responsibilities

• Print and review the provider’s schedule daily
• Maintain general tidiness of the waiting areas
• Verify patient insurance and demographics at each appointment
• Scan insurance cards and valid photo ID into the EMR
• Schedule follow-up appointments for patients
• Collect co-pays, surgery deposits and account balances from patients when applicable
• Coordinate patient care regarding pre-operative and post-operative needs, i.e. crutch training, braces, and DME application
• Scan checks into LBJI banking system
• Scan End of Day paperwork; DME/ABN paperwork; Registration Payment Worksheets into appropriate e-folders or deliver paperwork to the appropriate area of the building

Minimum Education

High School Diploma or the equivalent

Physical Requirements

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be provided to enable people with disabilities to perform the essential functions described of the job.

Environmental/Working Conditions

Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people.

Compliance

All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete the required compliance training modules, and report any observations of non-compliance.

EEO Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.