Patient Experience & Registration Specialist

Patient First; Pennsylvania; Hybrid; USD 30,000 - 42,000; Full time

Job summary

Patient First is seeking a dedicated Patient Service Representative in Feasterville-Trevose, PA to assist patients at the front desk, register, and address billing and insurance questions. The role requires excellent communication, multi-tasking, and strong customer service in a fast-paced environment.

Responsibilities include kiosk-assisted registration, directing patients to treatment areas, cash handling, and EMR operations.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escort patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Answering billing and insurance questions and providing itemized billing statements as requested.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the EMR system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed.

Skills

Typing

Clerical experience

Education

High school graduate or equivalent

Job description

Patient First is seeking a dedicated Patient Service Representative in Feasterville-Trevose, PA to assist patients at the front desk, register, and address billing and insurance questions. The role requires excellent communication, multi-tasking, and strong customer service in a fast-paced environment.

Responsibilities include kiosk-assisted registration, directing patients to treatment areas, cash handling, and EMR operations.