Patient Experience & Registration Specialist

Paycom - ATS; Oklahoma City (OK); On-site; USD 32,000 - 48,000; Full time

Job summary

Oklahoma City Indian Clinic (OKCIC) is seeking a Patient Relations Representative for the Registration Department. The role emphasizes accurate demographic and third-party data entry in the electronic health record, with careful attention to privacy and patient rights.

Indian Preference applies and relief from biases is provided. Applicants must have a high school diploma or GED, strong communication skills, and experience with EMR/RPMS systems.

Qualifications

• Must align with OKCIC vision, mission, and core values
• High school diploma or GED
• Computer experience
• Two (2) years of related office experience preferred
• Knowledge Electronic Medical Record system and/or RPMS system preferred
• Excellent communication and interpersonal skills
• Ability to speak effectively and respond to questions
• Knowledge, intellect, temperament, and flexibility to work effectively in a fast-paced environment while maintaining excellent customer service

Responsibilities

• Greet patients and visitors, courteously and respectfully. Orient new patients to services and programs, including logistics and wayfinding.
• Obtain registration information, including demographics and third-party coverage information.
• Assist patients with completing new and annual renewal forms required to access services. Explain each document and obtain signatures. Forms include Service Agreement; Consent to Treat Minor Child; Notice of Privacy Practices; Assignment of Benefits; Advance Directive; Broken Appointment Policy; and Medicare Secondary Payer (MSP) forms.
• Determine eligibility status for new patients by obtaining the Certificate of Indian Blood (CDIB) or other documentary proof of tribal membership.
• Distribute current Notice of Privacy Practices and Patient Information brochures regarding Patient’s Rights and Responsibilities, Advance Directive, Patient’s Grievance Procedures, etc.
• Determine and/or verify Medicaid eligibility via online Oklahoma Health Care Authority (OHCA) eligibility verification system on the date of service, using the patient’s Social Security and/or Medicaid information; update Medicaid status in RPMS system, including termination date. Submit applications to the Benefit Coordinator in a timely manner.
• Verify Medicare and private insurance eligibility through designated website resources to determine if insurance is active or terminated.
• Scan administrative document types into the patient record using the VistA Imaging Capture client according to quality assurance standards. Documents include registration forms, insurance cards, Medicare cards, driver’s licenses, CDIB cards, tribal membership cards, eligibility documents, birth certificates, death certificates, and pertinent court documents, such as guardianship, divorce decrees, and marriage licenses.
• Maintain the New Patient waiting list and schedule appointments.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment adaptability

Education

High school diploma or GED

Tools

RPMS system

Job description

Oklahoma City Indian Clinic (OKCIC) is seeking a Patient Relations Representative for the Registration Department. The role emphasizes accurate demographic and third-party data entry in the electronic health record, with careful attention to privacy and patient rights.

Indian Preference applies and relief from biases is provided. Applicants must have a high school diploma or GED, strong communication skills, and experience with EMR/RPMS systems.