Registration Coordinator

OrthoVirginia Inc; Navy (VA); On-site; USD 27,000 - 40,000; Full time

Job summary

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients and visitors, handling registration, scheduling, verification of insurance, and co-pay collection. This role supports providers and clinic operations, ensuring smooth patient flow and excellent service.

Ideal candidates will have strong communication skills, multi-tasking ability, and familiarity with insurance processes.

Qualifications

• High school diploma or equivalent and MS Office basics.
• 1 year office experience; medical office preferred.
• Strong communication and customer service skills.

Responsibilities

• Maintain registration desk and answer phones; schedule appointments.
• Verify insurance coverage, obtain authorizations, collect co-pays.
• Provide support to providers and handle clerical tasks.
• Coordinate with billing on collections and payments.

Skills

Customer service

Multi-tasking

Verbal communication

Written communication

Insurance knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.Join us and become part of a trusted network committed to excellence in orthopedic care.Position SummaryThe Registration Coordinator serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. This position may also be responsible for insurance verifications/authorizations, patient scheduling and working with the clinic director to ensure smooth operations.Primary Functions & AccountabilitiesMaintain the registration desk, answer phone lines, and schedule appointmentsEnter and update patient information, verify insurance coverage, obtain authorizations, and collect co-paysProvide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)Provide general office assistance including purchasing of office supplies, maintenance of office equipment.Coordinate with billing office on collections and balancing payments.Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patientsCollect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's accountCommunicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as neededDemonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance informationManage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer serviceAbility to work flexible schedules to meet clinic needsKnowledge, Skills & AbilitiesMust be able to multi-task with a strong sense of responsibility and initiativeStrong written and verbal communication and interpersonal skillsExceptional customer service skills and focusMust be comfortable assessing situations and resolving or escalating as requiredAble to establish/maintain effective working relationships with patients, staff payers and team membersStrong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processesMust be able to understand and explain most insurance and billing questions as it pertains to the patientPosition RequirementsHigh school diploma or equivalentOne year of relevant office experience; Medical office experience preferredBasic knowledge of Microsoft Office; Typing speed of at least 35 WPM with high accuracyCompensation Range for this position:$19.46 - $29.19Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.This organization participates in e-Verify. Esta organización participa en e-Verify.