Patient Experience & Quality Improvement Manager

Willis Knighton Health; Louisiana (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

WK Medical Center in Shreveport, LA seeks a Manager of Patient Engagement to serve as a liaison between patients, families and the health system, address concerns, resolve complaints, and improve the overall patient experience.

The role coordinates investigations across multiple departments, facilitates communication, and leads service recovery to ensure concerns are addressed promptly and compassionately, while identifying trends to support quality care and patient satisfaction.

Qualifications

• Bachelor’s degree preferred.
• Healthcare experience preferred.
• Experience with dashboards and data integration.
• Experience managing patient complaints.
• Excellent communication with leadership.
• Comfortable presenting to leadership and staff.
• Experience leading performance improvement projects.
• Knowledge of CI CARE model of service delivery.

Responsibilities

• Coordinate investigations across departments to address patient concerns.
• Lead service recovery efforts to ensure concerns are resolved promptly and compassionately.
• Identify trends and opportunities to improve quality of care.
• Collaborate with leadership to enhance patient satisfaction across the organization.

Skills

Healthcare experience

Data dashboards

Data integrity

Presentation to leadership

Performance improvement projects

Complaint management

Deadline-driven teamwork

Staff education

Patient experience best practices

CI CARE model

Education

Bachelor's degree

Job description

WK Medical Center in Shreveport, LA seeks a Manager of Patient Engagement to serve as a liaison between patients, families and the health system, address concerns, resolve complaints, and improve the overall patient experience.

The role coordinates investigations across multiple departments, facilitates communication, and leads service recovery to ensure concerns are addressed promptly and compassionately, while identifying trends to support quality care and patient satisfaction.