MG PE: Manager - Patient Engagement

Willis-Knighton-Health-System; Shreveport (LA); On-site; USD 70,000 - 95,000; Full time

Job summary

WK Medical Center in Shreveport, LA, is seeking a Manager of Patient Engagement. The role serves as a liaison between patients, families and the health system to address concerns, improve the patient experience, and coordinate investigations across departments.

You will lead service recovery and identify improvement opportunities to support quality care. The position requires experience in healthcare settings, working with data dashboards, and presenting to leadership.

Qualifications

• Bachelor’s degree preferred.
• Experience with outside departments on improvement projects.
• Experience with large data sets and dashboards.
• Presenting to leadership and staff.
• Experience managing performance improvement projects.
• Experience managing complaints.
• Experience educating clinical and non-clinical staff.
• Familiar with patient experience best practices.
• Familiar with CI CARE model of service delivery.

Responsibilities

• Serve as a liaison between patients, families, and the health system to address concerns.
• Coordinate investigations across multiple departments and facilities.
• Facilitate cross‑department communication and alignment on action plans.
• Lead service recovery efforts to address patient concerns promptly and professionally.
• Identify trends and opportunities to improve quality care and patient satisfaction.

Skills

Healthcare experience

Dashboards & data integration

Presenting to leadership

Performance improvement

Complaint management

Deadline-driven

Staff education

Patient experience

CI CARE model

Education

Bachelor’s degree preferred

Job description

WK Medical Center · Patient Engagement · Patient Engagement

Shreveport , LA

Allied Health

Full-Time , Day

The Manager of Patient Engagement serves as a liaison between patients, families, and the health system to address concerns, resolve complaints, and improve the overall patient experience.This role coordinates investigations across multiple departments, facilitates communication among departments, and leads service recovery efforts to ensure patient concerns are addressed promptly, professionally, and compassionately.This position also identifies trends and opportunities for improvement to support quality care and patient satisfaction across the organization.

Educational Experience:

• Bachelor’s degree preferred

Employment Experience and Skills:

• Experience in healthcare preferred
• Experience working with outside departments on improvement projects preferred
• Experience working with large data sets and platforms. Preferably with a history of working with dashboards, ensuring data integrity, and improving data integration.
• Comfortable and experienced presenting in front of leadership and staff.
• Experience in managing performance improvement projects
• Experience in managing complaints required.
• Comfortable working with others to meet deadlines.
• Experience educating clinical and non-clinical staff
• Familiar with patient experience best practices.
• Familiar with CI CARE model of service delivery.