Manager - Patient Engagement

Willis Knighton Health; Louisiana (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

WK Medical Center in Shreveport, LA, seeks a Manager of Patient Engagement to lead patient experience initiatives and serve as a liaison across departments. The role focuses on resolving complaints, improving service delivery, and guiding investigations to enhance overall patient satisfaction.

The position requires experience with dashboards, data integration, and presenting findings to leadership, with a Bachelor’s degree preferred and a strong focus on quality care.

Qualifications

• Bachelor’s degree preferred; healthcare experience valued.
• Experience managing complaints and patient experience initiatives.
• Experience with large data sets and dashboards, ensuring data integrity.
• Strong presentation skills for leadership and staff.

Responsibilities

• Serve as liaison between patients, families, and the health system to address concerns.
• Coordinate investigations across departments and lead service recovery.
• Facilitate inter-department communication to resolve issues promptly.
• Identify trends to drive quality care and patient satisfaction improvements.

Skills

Data analytics

Dashboard experience

Stakeholder communication

Project management

Performance improvement

Complaint handling

Staff education

Cross-department collaboration

CI CARE model familiarity

Data-driven decision making

Education

Bachelor's degree preferred

Tools

BI dashboards

Data platforms

Job description

WK Medical Center

• Patient Engagement
• Patient Engagement

Shreveport, LA

Allied Health

Full-Time, Day

Posted 06/10/2026

Req # 9769

The Manager of Patient Engagement serves as a liaison between patients, families, and the health system to address concerns, resolve complaints, and improve the overall patient experience. This role coordinates investigations across multiple departments, facilitates communication among departments, and leads service recovery efforts to ensure patient concerns are addressed promptly, professionally, and compassionately. This position also identifies trends and opportunities for improvement to support quality care and patient satisfaction across the organization.

Educational Experience

• Bachelor’s degree preferred

Employment Experience And Skills

• Experience in healthcare preferred
• Experience working with outside departments on improvement projects preferred
• Experience working with large data sets and platforms. Preferably with a history of working with dashboards, ensuring data integrity, and improving data integration.
• Comfortable and experienced presenting in front of leadership and staff.
• Experience in managing performance improvement projects
• Experience in managing complaints required.
• Comfortable working with others to meet deadlines.
• Experience educating clinical and non-clinical staff
• Familiar with patient experience best practices.
• Familiar with CI CARE model of service delivery.