Patient Experience & Engagement Leader

Willis Knighton Health; Louisiana (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

WK Medical Center in Shreveport, LA, seeks a Manager of Patient Engagement to lead patient experience initiatives and serve as a liaison across departments. The role focuses on resolving complaints, improving service delivery, and guiding investigations to enhance overall patient satisfaction.

The position requires experience with dashboards, data integration, and presenting findings to leadership, with a Bachelor’s degree preferred and a strong focus on quality care.

Qualifications

• Bachelor’s degree preferred; healthcare experience valued.
• Experience managing complaints and patient experience initiatives.
• Experience with large data sets and dashboards, ensuring data integrity.
• Strong presentation skills for leadership and staff.

Responsibilities

• Serve as liaison between patients, families, and the health system to address concerns.
• Coordinate investigations across departments and lead service recovery.
• Facilitate inter-department communication to resolve issues promptly.
• Identify trends to drive quality care and patient satisfaction improvements.

Skills

Data analytics

Dashboard experience

Stakeholder communication

Project management

Performance improvement

Complaint handling

Staff education

Cross-department collaboration

CI CARE model familiarity

Data-driven decision making

Education

Bachelor's degree preferred

Tools

BI dashboards

Data platforms

Job description

WK Medical Center in Shreveport, LA, seeks a Manager of Patient Engagement to lead patient experience initiatives and serve as a liaison across departments. The role focuses on resolving complaints, improving service delivery, and guiding investigations to enhance overall patient satisfaction.

The position requires experience with dashboards, data integration, and presenting findings to leadership, with a Bachelor’s degree preferred and a strong focus on quality care.