Patient Experience & Quality Improvement Lead

Landmark Medical Center

Woonsocket (RI)

On-site

USD 70,000 - 100,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Landmark Medical Center in Woonsocket, RI, part of Prime Healthcare, is seeking a Full Time patient experience improvement specialist. You will serve as a knowledge and process expert, guiding facilities in implementing patient experience measures, training staff, and presenting progress reports.

Travel to various locations within the service area is required. Strong communication and project management skills are essential.

Qualifications

Experience consulting or coaching patient experience best practices in a healthcare setting.
Bachelor’s Degree in Business, Healthcare or related field preferred.
Excellent communication and presentation skills – written and oral.

Responsibilities

Serve as knowledge, quality and process expert on patient experience improvement.
Act as point of contact for facilities and respond to inquiries related to measures, analysis, support and interventions.
Plan and provide training, coaching and observation in patient experience improvement for all levels of the organization.
Prepare and present reports on progress of facilities in meeting patient experience goals.
Monitor, report and analyze patient experience data to identify priorities for improvement.