Patient Experience Transformation Lead

Prime Healthcare; Woonsocket (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

Prime Healthcare is seeking a dedicated professional for a full-time position focused on patient experience improvement at Landmark Medical Center in Woonsocket, RI. This role requires experience in healthcare consulting and excellent communication abilities.

As a point of contact for facilities, you will enhance patient experience through training, data analysis, and collaboration with stakeholders. A Bachelor’s degree and strong organizational skills are preferred.

Qualifications

• Experience consulting or coaching evidence-based best practices in patient experience in a healthcare setting.
• Strong attention to detail and ability to manage multiple projects.
• Requires knowledge of CAHPS, Reputation Management, and public patient experience surveys.

Responsibilities

• Serve as expert on patient experience improvement and respond to inquiries.
• Plan and provide training in patient experience improvement.
• Monitor, report, and analyze patient experience data to identify improvement opportunities.

Skills

Excellent communication skills

Interpersonal skills

Organizational and project management skills

Problem-solving

Computer literacy

Education

Bachelor’s Degree in Business, Healthcare or related field

Tools

Word

PowerPoint

Excel

Adobe Acrobat

Job description

Prime Healthcare is seeking a dedicated professional for a full-time position focused on patient experience improvement at Landmark Medical Center in Woonsocket, RI. This role requires experience in healthcare consulting and excellent communication abilities.

As a point of contact for facilities, you will enhance patient experience through training, data analysis, and collaboration with stakeholders. A Bachelor’s degree and strong organizational skills are preferred.