Patient Experience Initiatives Leader

Boston Medical Center; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Boston Medical Center seeks a Project Manager to lead patient experience initiatives across the organization. The role collaborates with leadership and frontline staff to drive improvements, provide coaching, and manage project execution in a dynamic healthcare setting.

The ideal candidate has 2–4 years of project management experience in healthcare, strong organizational and communication skills, and comfort with data-driven reporting and cross-functional teamwork.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2–4 years of project management experience, healthcare preferred.
• Experience coordinating initiatives and providing education/training.

Responsibilities

• Coordinate and manage patient experience improvement initiatives.
• Oversee logistics and administration of initiatives.
• Monitor inventories related to patient experience initiatives and ensure adequate supplies.
• Collaborate with leadership and staff to develop workflows and support execution of improvement plans.
• Provide education and coaching for leadership and care teams on patient experience initiatives.
• Audit and track project performance relative to goals and report progress to leadership.
• Create and disseminate quantitative and qualitative patient experience data reports.
• Review patient experience scores with leadership to identify gaps and set goals.
• Support recognition programs based on data and promote best practices.
• Engage with patient experience vendors to maximize offerings and review new vendors.
• Highlight patient experience initiatives through channels like website and newsletters.
• Mentor leaders and staff in elevating patient experience through project management.
• Perform other duties as assigned.

Skills

Project coordination

Communication skills

Organizational skills

Interpersonal skills

Self-starter / initiative

Education

Bachelor's degree preferred, or demonstrated equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Vendor report platforms

Job description

Boston Medical Center seeks a Project Manager to lead patient experience initiatives across the organization. The role collaborates with leadership and frontline staff to drive improvements, provide coaching, and manage project execution in a dynamic healthcare setting.

The ideal candidate has 2–4 years of project management experience in healthcare, strong organizational and communication skills, and comfort with data-driven reporting and cross-functional teamwork.