Director - Performance Improvement

Prime Healthcare; Woonsocket (RI); On-site; USD 120,000 - 150,000; Full time

Job summary

Landmark Medical Center, part of Prime Healthcare, is seeking a Director of Performance Improvement to lead a comprehensive PI program in Woonsocket, RI. The role emphasizes quality, safety, patient satisfaction and value with transparency.

Responsibilities include developing best practices, maintaining scorecards for service lines, coordinating hospital-wide PI activities, and ensuring readiness for surveys. Strong collaboration with Administration and Leadership is essential.

Qualifications

• Bachelor's degree required, preferably in a healthcare-related field.
• Master's degree preferred.
• State RN licensure or healthcare field license preferred.
• 4–5 years healthcare experience; 1–4 years quality improvement experience.
• Good computer skills.
• Experience reviewing charts for quality care issues; detail-oriented and organized.
• Good verbal and written communication; experience with Medical Staff communication.
• Coordination of internal departments and external entities to ensure compliance with policies and standards.
• Certified professional in healthcare quality preferred.

Responsibilities

• Develop and manage a comprehensive Performance Improvement (PI) Program to achieve quality, safety, satisfaction and value with transparency.
• Create and maintain scorecards for all Service Lines with outcomes & benchmarks based on Quality, Safety, Satisfaction and Value.
• Coordinate hospital-wide performance improvement activities including continued survey readiness and public quality initiatives.
• Collaborate with Administration and Leadership to ensure execution of PI activities from department level to Board of Trustees.

Skills

Computer skills

Communication skills

Quality improvement

Medical staff communication

Attention to detail

Coordination

Healthcare quality certification

Education

Bachelor's degree in healthcare field

Master's degree

Job description

Overview

Position:Director of Performance Improvement

Location:Fully On-Site - Woonsocket, RI

Employment Type: Full-Time | Exempt

At Landmark Medical Center, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Landmark Medical Center is actively seeking new members to join its award-winning team!

Landmark Medical Center is a 214-bed acute care hospital in Woonsocket, RI. The hospital has been “A”rated for patient safety by The Leapfrog Group and has received numerous Healthgrades awards for patient safety excellence, heart care, and orthopedics. Originally known as the "Woonsocket Hospital", Landmark Medical Center has been serving the communities of northern Rhode Island and southern Massachusetts since 1873. Learn more at www.landmarkmedical.org.

Responsibilities

The Performance Improvement Director develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.

The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees.

The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.

Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards & OSHA regulations a plus

Qualifications

• Bachelors Degree required, preferably in a healthcare related field.
• Masters Degree preferred.
• State RN licensure or a License in healthcare field preferred.
• 4 5 years healthcare experience. 1-4 years quality improvement experience.
• Good computer skills.
• Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.
• Good communication skills both verbally and written. Experience with Medical Staff communication.
• Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards.
• Certified professional in healthcare quality preferred.

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Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf