Patient Experience & Quality Improvement Advocate

Infor; Marshall (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A healthcare organization in Marshall, MI, is seeking a Patient Experience Advocate to coordinate patient feedback and ensure compliance with organizational standards. This role requires strong communication skills, a background in healthcare, and at least three years of customer service experience. The ideal candidate will analyze patient satisfaction scores and provide support to clinical staff. Strong organizational and analytic problem-solving skills are necessary.

Qualifications

• Minimum three years of customer service experience.
• Experience in change management and LEAN tools is a plus.
• Desire for continual learning and professional growth.

Responsibilities

• Coordinate patient feedback and ensure compliance.
• Analyze patient satisfaction scores for improvement.
• Provide education and reports related to patient satisfaction.

Skills

Strong listening and communication skills

Social and emotional intelligence

Detail-oriented

Analytic problem-solving skills

Education

Associates degree in a healthcare related field

Bachelor's degree in Healthcare Administration/Nursing preferred

Tools

Microsoft Office Word

PowerPoint

Excel

Job description

A healthcare organization in Marshall, MI, is seeking a Patient Experience Advocate to coordinate patient feedback and ensure compliance with organizational standards. This role requires strong communication skills, a background in healthcare, and at least three years of customer service experience. The ideal candidate will analyze patient satisfaction scores and provide support to clinical staff. Strong organizational and analytic problem-solving skills are necessary.