Patient Experience Advocate

Tenet Healthcare Corporation; Detroit (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO

Career Development

Job summary

Tenet Healthcare's DMC Sinai-Grace Hospital in Detroit seeks a Patient Advocate to support patients, families, and visitors, ensuring concerns are addressed in line with patient rights and hospital policy. You will collaborate with clinical teams, assist with discharge planning, coordinate referrals to community resources, and help connect families with support services.

A background in customer service and healthcare environment is preferred, with an associate or bachelor's degree and strong

Qualifications

• Associate’s degree or equivalent required; Bachelor’s preferred in Business or Health Care.
• 1+ year experience in customer service or retail; health care experience preferred.
• Strong analytical, interpersonal and stress-management skills.

Responsibilities

• Support patients, families and visitors; identify concerns and facilitate resolutions.
• Act as liaison between clinical staff and families in critical or emergent situations.
• Assist in discharge planning through referrals and documentation completion.
• Contribute to policy development for patient advocate services and staff training.

Skills

Analytical ability

Interpersonal skills

Ability to cope with stressfulSitu

Education

Associate’s degree or equivalent

Bachelor’s degree in Business, Health Care or related field

Job description

Tenet Healthcare's DMC Sinai-Grace Hospital in Detroit seeks a Patient Advocate to support patients, families, and visitors, ensuring concerns are addressed in line with patient rights and hospital policy. You will collaborate with clinical teams, assist with discharge planning, coordinate referrals to community resources, and help connect families with support services.

A background in customer service and healthcare environment is preferred, with an associate or bachelor's degree and strong