Patient Experience & Quality Advocate

Talentify; Hampton (VA); On-site; USD 46,000 - 60,000; Full time

Job summary

Riverside Mental Health and Recovery Center in Hampton, VA is seeking a Patient Advocate to investigate, resolve, and report patient and visitor complaints under the oversight of the Director of Quality. The role emphasizes improving patient experience through evidence-based practices, safety reporting and adherence to DBHDS and Human Rights guidelines.

The position collaborates with risk management and leadership to ensure timely closure of issues and robust service recovery.

Qualifications

• Bachelor's degree in Nursing or healthcare-related field required.
• 1 year experience in hospital quality, safety or risk management preferred.
• 1 year project development/management and strong analytical skills preferred.
• 1 year knowledge of customer experience and patient advocacy requirements required.

Responsibilities

• Responds to patient concerns; investigates, resolves and documents complaints and grievances.
• Collaborates with management and clinical resources to improve patient satisfaction and service recovery.
• Oversees incident reporting and safety events; participates in safety and quality committees.
• Mediates between patients, families and physicians to maintain high communication.
• Implements and supports the patient experience program and required reporting.
• Ensures policies on patient rights are current and compliant with licensure and accreditation.
• Performs other duties as assigned.

Skills

Customer experience

Patient advocacy

Analytical skills

Project management

Communication skills

Education

Bachelor's degree in Nursing, healthcare or related field

Master's degree in a relevant field (preferred)

Job description

Riverside Mental Health and Recovery Center in Hampton, VA is seeking a Patient Advocate to investigate, resolve, and report patient and visitor complaints under the oversight of the Director of Quality. The role emphasizes improving patient experience through evidence-based practices, safety reporting and adherence to DBHDS and Human Rights guidelines.

The position collaborates with risk management and leadership to ensure timely closure of issues and robust service recovery.