Patient Experience & Advocacy Specialist

Riverside Health; Manchester (IA); Vor Ort; USD 30.000 - 40.000; Vollzeit

Zusammenfassung

Riverside Health is seeking a Patient Relations Specialist to investigate, resolve, document, and report patient and visitor concerns. You will develop and participate in customer service initiatives and explain Patient Rights to patients and staff.

Responsibilities include mediating between physicians, patients, and families, overseeing HIPAA audits, and contributing to safety and quality initiatives within the facility.

Qualifikationen

• Bachelor's degree required.
• Experience in healthcare navigation or patient advocacy preferred.

Aufgaben

• Investigate and resolve patient and visitor compliments and concerns.
• Mediates between physicians, patients, and families to ensure satisfaction.
• Explain Patient Rights to patients and staff.
• Oversee HIPAA audits and investigations as needed.
• Participate in education efforts to improve patient privacy and service.

Kenntnisse

Customer service

Communication

Patient advocacy

Ausbildung

Bachelor's Degree

Jobbeschreibung

Riverside Health is seeking a Patient Relations Specialist to investigate, resolve, document, and report patient and visitor concerns. You will develop and participate in customer service initiatives and explain Patient Rights to patients and staff.

Responsibilities include mediating between physicians, patients, and families, overseeing HIPAA audits, and contributing to safety and quality initiatives within the facility.