Senior Patient Experience Advocate

Bon Secours Mercy Health; Petersburg (VA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Competitive pay and incentives

Health benefits (medical, dental, and

Paid time off and family leave

Job summary

Bon Secours Mercy Health in Petersburg, VA seeks a Patient Advocate to help integrate hospital policy, quality improvement, and patient care concerns. You will respond to patient grievances in alignment with CMS regulations and collaborate with care teams to improve satisfaction.

The role emphasizes communication across cultures, documentation, and crisis de-escalation, with opportunities for professional development and benefits.

Qualifications

• Professional level of Healthcare knowledge or Bachelor’s degree in a healthcare related field
• Experience assessing and resolving customer relations with diverse populations
• Ability to write case notes, progress reports, and action plans and document conversations accurately
• Capacity to innovate and improvise to achieve effective solutions
• Experience communicating with diverse cultures and socioeconomic groups
• Experience developing rapport with patients, families and the care team as a basis for problem solving
• Aptitude in de-escalation, crisis management, conflict resolution, and reflective listening
• Basic computer literacy and ability to learn hospital software applications

Skills

Healthcare knowledge

Customer relations

Interpersonal communication

Crisis management

Conflict resolution

Documentation

De-escalation

Innovative thinking

Cultural sensitivity

Education

Bachelor’s degree in Nursing

Bachelor’s degree in other Healthcare related fields

Tools

Basic computer literacy

Job description

Bon Secours Mercy Health in Petersburg, VA seeks a Patient Advocate to help integrate hospital policy, quality improvement, and patient care concerns. You will respond to patient grievances in alignment with CMS regulations and collaborate with care teams to improve satisfaction.

The role emphasizes communication across cultures, documentation, and crisis de-escalation, with opportunities for professional development and benefits.