Patient Experience & Quality Advocate

Riverside Health; Hampton (VA); On-site; USD 46,000 - 60,000; Full time

Job summary

Riverside Health is seeking a Patient Advocate for Riverside Mental Health and Recovery Center in Hampton, Virginia. The role reports to the Director of Quality and focuses on investigating, resolving, and reporting patient and visitor complaints to improve satisfaction and safety.

The position emphasizes collaboration with clinical resources, risk management, and leadership to prevent litigation and oversee corrective actions within DBHDS guidelines.

Qualifications

• Bachelor's degree in nursing, healthcare or related field (Required).
• Master's degree in a relevant field (Preferred).
• 1 year of relevant experience in hospital healthcare quality, safety and/or risk management (Preferred).
• 1 year of project development, project management, and strong analytical skills (Preferred).
• 1 year knowledge of customer experience and patient advocacy requirements (Required).

Responsibilities

• Responds to patient concerns and collaborates with management to assure satisfaction.
• Investigates all patient complaints and coordinates with clinical resources for care concerns.
• Oversees feedback entries in internal systems and reports safety events as required.
• Implements and oversees the patient experience program and related action plans.
• Ensures patient rights policies comply with licensure and accreditation requirements.

Skills

Customer experience

Analytical skills

Project management

Risk management

Communication

Education

Bachelor's in nursing/healthcare

Master's degree (Preferred)

Job description

Riverside Health is seeking a Patient Advocate for Riverside Mental Health and Recovery Center in Hampton, Virginia. The role reports to the Director of Quality and focuses on investigating, resolving, and reporting patient and visitor complaints to improve satisfaction and safety.

The position emphasizes collaboration with clinical resources, risk management, and leadership to prevent litigation and oversee corrective actions within DBHDS guidelines.