Patient Experience Advocate - Quality & Safety

Riverside Nursing Center of Thomaston; Arkansas; On-site; USD 46,000 - 60,000; Full time

Job summary

Riverside Health System in Hampton, VA is seeking a Patient Advocate to investigate and resolve patient and visitor concerns under the supervision of the Director of Quality. The role focuses on improving customer service, patient relations, and adherence to DBHDS regulations and human rights guidelines.

Responsibilities include coordinating with clinical resources, risk management, and leadership to ensure timely resolution, while supporting the organization’s patient experience initiatives and

Qualifications

• Bachelor's degree in nursing, healthcare or related field.
• Master's degree in a relevant field (preferred).

Responsibilities

• Respond to all patient concerns and investigate complaints with leadership input.
• Mediate to resolve issues and drive service recovery to improve patient experience.
• Oversee safety reporting and participate in quality and safety meetings as required.
• Coordinate communications among physicians, patients, and families.
• Support the patient experience program and DBHDS reporting requirements.
• Ensure patient rights policies comply with licensure and human rights rules.

Skills

Patient advocacy

Analytical skills

Project management

Education

Bachelor's degree

Master's degree (Preferred)

Job description

Riverside Health System in Hampton, VA is seeking a Patient Advocate to investigate and resolve patient and visitor concerns under the supervision of the Director of Quality. The role focuses on improving customer service, patient relations, and adherence to DBHDS regulations and human rights guidelines.

Responsibilities include coordinating with clinical resources, risk management, and leadership to ensure timely resolution, while supporting the organization’s patient experience initiatives and