Patient Relations Coordinator

Genesis Brain Institute; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Genesis Brain Institute is seeking a friendly Patient Relations Coordinator to support the clinic’s front desk operations, patient communication, billing, and enrollment in performance programs. You will help patients schedule care, discuss pricing, and follow up on payments with clarity and kindness.

The role requires strong communication, organization, and the ability to work with scheduling and billing systems, while maintaining patient confidentiality and a warm, professional demeanor.

Qualifications

• Warm, approachable demeanor essential for patient interactions.
• Experience in medical front desk, patient services, billing, or office support preferred.
• Comfort explaining pricing, program options, and payment expectations to patients.
• Strong organizational skills and attention to detail are required.
• Proficiency with scheduling and billing systems; reliable with follow-through.

Responsibilities

• Welcome patients and create a welcoming environment.
• Answer calls and respond to inquiries.
• Schedule appointments; assist with check-in and check-out.
• Prepare invoices, collect payments, and follow up on balances.
• Explain pricing and payment expectations clearly and respectfully.
• Introduce programs and help patients enroll.
• Coordinate with clinical staff for provider input.
• Maintain patient records and confidentiality.
• Support daily office operations.

Skills

Warm personality

Communication

Billing experience

Organization

Scheduling systems

Reliability

Job description

We’re looking for a friendly, personable Patient Relations Coordinator who enjoys helping people and makes patients feel welcome from their first conversation with our clinic.

This role combines front desk support, patient communication, billing, and program sales. You’ll help patients schedule care, understand pricing, and learn about our performance programs for athletes and individuals looking to improve their physical function and overall performance. You should be comfortable discussing costs and following up on payments with kindness, clarity, and professionalism.

What You’ll Do:

• Welcome patients and create a comfortable, welcoming environment.
• Answer calls and respond to patient inquiries.
• Schedule appointments and assist with check-in and check-out.
• Prepare invoices, collect payments, and follow up on outstanding balances.
• Explain pricing and payment expectations clearly and respectfully.
• Introduce our performance programs, answer questions, and help interested patients enroll.
• Coordinate with clinical staff when questions require a provider’s input.
• Maintain accurate records and protect patient confidentiality.
• Support daily office operations.

Who We’re Looking For

• A warm, approachable person who enjoys connecting with people.
• Strong communication skills and a patient, compassionate manner.
• Confidence discussing billing, pricing, and program options.
• Excellent organization, attention to detail, and consistent follow-through.
• Comfort using computers and learning scheduling and billing systems.
• Reliability and availability to work the full in-office schedule.

Preferred Qualifications

• Bilingual communication skills.
• Medical office, patient services, billing, or front desk experience.
• Familiarity with medical terminology.
• Customer service or sales experience, especially explaining services and pricing.