Patient Experience & Operations Manager

Sodexo; Washington (District of Columbia); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo seeks a Patient Services Manager 1 at MedStar Washington Hospital Center to lead patient dining and mailroom operations. You will supervise front-line staff, drive service excellence, and ensure safety and regulatory compliance in a fast-paced healthcare setting.

You'll partner with clinical teams to align service delivery with patient care goals, manage scheduling and onboarding, and influence positive outcomes through people leadership and process improvements.

Qualifications

• Experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows and food safety standards.
• Experience with staff scheduling, onboarding and daily coordination.

Responsibilities

• Oversee patient meal delivery and front-line staff.
• Ensure safety, regulatory compliance and quality standards.
• Partner with clinical teams to optimize patient satisfaction.
• Lead mailroom and dining operations as part of patient services.

Skills

Frontline leadership

Patient dining workflows

Scheduling

Education

Associate degree or equivalent experience

Job description

Sodexo seeks a Patient Services Manager 1 at MedStar Washington Hospital Center to lead patient dining and mailroom operations. You will supervise front-line staff, drive service excellence, and ensure safety and regulatory compliance in a fast-paced healthcare setting.

You'll partner with clinical teams to align service delivery with patient care goals, manage scheduling and onboarding, and influence positive outcomes through people leadership and process improvements.