Patient Experience & Operations Manager

ORTHOPEDIC SPECIALISTS OF SW; Fort Myers (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Orthopedic Specialists of SW Florida in Fort Myers is seeking a Patient Services Manager to supervise front desk and scheduling staff, ensuring smooth operations, high-quality patient care, and compliance with healthcare standards.

You will lead team development, address patient and staff issues, and work to optimize department performance while maintaining HIPAA privacy and a patient-centered service culture.

Qualifications

• Associate’s degree required; Bachelor's degree preferred.
• At least 3 years of leadership experience in a medical office.
• Experience in a medical office practice required.
• Demonstrated expertise in continuous quality improvement, customer service, and team building.

Responsibilities

• Lead and supervise all patient services staff and ensure responsibilities are understood.
• Oversee daily workflow and ensure smooth department operations.
• Establish department goals and track progress for quality and patient satisfaction.
• Identify bottlenecks and implement improvements with cross‑team collaboration.
• Maintain HIPAA compliance and professional standards across the department.

Skills

Leadership

Customer service

Quality improvement

Team building

Education

Associate degree

Bachelor’s degree

Job description

Orthopedic Specialists of SW Florida in Fort Myers is seeking a Patient Services Manager to supervise front desk and scheduling staff, ensuring smooth operations, high-quality patient care, and compliance with healthcare standards.

You will lead team development, address patient and staff issues, and work to optimize department performance while maintaining HIPAA privacy and a patient-centered service culture.