Clinic Ops Lead: Elevate Patient Experience & Team

US Eye; Fort Myers (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Fort Myers, FL is seeking a full-timeClinical Operations Manager to oversee clinical operations and support staff across assigned practices. The role ensures smooth communications with providers, patients, and leadership, maintains patient flow, and drives high service levels.

The manager will train technicians, monitor EMR usage, coordinate scheduling, and handle staff performance reviews, patient complaints, and vendor coordination.

Qualifications

• Leadership and team management skills
• Strong communication and interpersonal abilities
• High degree of confidentiality and HIPAA awareness
• Excellent time management in a fast-paced environment
• Proficient in Microsoft Office Suite; quick to learn new software

Responsibilities

• Oversee clinical operations and support staff for assigned practice(s)
• Ensure smooth, efficient operations and communication with providers, staff, patients, and leadership
• Monitor performance to optimize patient flow and satisfaction
• Coordinate and train technicians and assess skill sets
• Manage staff hours, breaks, and scheduling within the team
• Ensure high-quality customer service and effective check-in/out and follow-ups
• Collaborate with management on training needs and compliance
• Conduct audits of EMR usage to identify training needs
• Monitor patient scheduling for procedures and follow-ups
• Lead recruitment, interviewing, and performance reviews for staff
• Address staff and patient complaints and safety issues
• Coordinate on-site vendor schedules and facility maintenance
• Ensure HIPAA training and compliance across staff
• Maintain professional work environment and handle disciplinary matters
• Support patient experience initiatives and team development

Job description

US Eye in Fort Myers, FL is seeking a full-timeClinical Operations Manager to oversee clinical operations and support staff across assigned practices. The role ensures smooth communications with providers, patients, and leadership, maintains patient flow, and drives high service levels.

The manager will train technicians, monitor EMR usage, coordinate scheduling, and handle staff performance reviews, patient complaints, and vendor coordination.