Patient Service Representative - Busy Orthopedic Office

ORTHOPEDIC SPECIALISTS OF SW; Fort Myers (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Generous PTO Allowance

6 Paid Holidays

401K

Affordable Medical, Dental, & Vision Insurance

Job summary

A healthcare provider in Florida is seeking a detail-oriented Patient Services Representative to ensure a positive experience for patients. The ideal candidate will have strong communication skills, assisting with patient interactions, scheduling appointments, and managing information accurately. This role offers competitive pay, benefits including generous PTO and a 401K plan, and a dynamic work environment focused on patient care.

Qualifications

• Proficient in managing patient interactions and coordinating patient flow.
• Ability to verify and update patient information accurately.
• Experience in scheduling appointments and handling payments.

Responsibilities

• Greet patients and visitors courteously.
• Manage waiting area and coordinate patient flow.
• Verify and update demographic and insurance information.
• Schedule follow-up appointments.
• Calculate and collect patient responsibility.
• Prepare and verify daily deposits.

Skills

Excellent communication skills

Detail-oriented

Compassionate

Job description

Orthopedic Specialists of SW Florida are seeking a detail‑oriented and compassionate professional to join our team as a Patient Services Representative, ensuring a seamless and positive experience for our patients. If you thrive in a dynamic healthcare environment, possess excellent communication skills, and are committed to delivering top‑notch service, this opportunity is tailor‑made for you.

About OSSWF: Orthopedic Specialists of SW Florida has been a cornerstone of orthopedic care in the Fort Myers area for over 24 years. Our practice boasts a team of 18 fellowship‑trained orthopedic surgeons specializing in various subspecialities. We are committed to excellence and continued growth, offering comprehensive services including onsite Physical Therapy/Occupational Therapy, MRI, and digital X‑ray. We prioritize patient care and strive for the highest standards of service.

Orthopedic Specialists of SW Florida’s state‑of‑the‑art, 60,000 square‑foot facility incorporates the latest in leading‑edge technology in order to provide optimal care for patients who have bone, joint, muscle and spine problems. Our office includes a full Physical Therapy and Occupational/Hand Therapy division, which work in close coordination with our physicians to provide non‑operative, pre‑operative, post‑operative and preventive care.

Responsibilities

• Greet patients and visitors courteously, ensuring a helpful experience
• Manage waiting area, coordinate patient flow, and address any issues
• Verify and update demographic and insurance information
• Scan and organize patient documents and insurance cards
• Schedule follow‑up appointments during check‑out
• Calculate and collect patient responsibility, including prior balances
• Prepare and verify daily deposits accurately
• Confirm upcoming appointments with patients

Benefits

• Competitive Pay
• Generous PTO Allowance
• 6 Paid Holidays
• 401K
• Affordable Medical, Dental, & Vision Insurance and more!

Additional Comments

• Drug Screening is required
• Orthopedic Specialist of SW FL. participates in E‑Verify
• Criminal background screening mandatory

Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Orthopedic Specialist of SW Florida is an Equal Opportunity Employer & Drug Free Workplace.

Location: 14601 Hope Center Loop, Fort Myers, FL 33912.