Patient Experience & Office Operations Specialist

Henry Ford Health; Novi (MI); On-site; USD 33,000 - 42,000; Full time

Job summary

Henry Ford Providence Hospitals in Novi, MI seeks an Assistant-Office Operations professional for a full-time day shift to support front-desk operations in a busy medical setting. You will greet patients, collect documents, verify demographics, and assist with insurance precertifications, scheduling, and basic clerical tasks to ensure smooth patient care and accurate billing.

Strong customer service skills, attention to detail, and the ability to work collaboratively with clinical and

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation.
• Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification.
• Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily.
• Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to assigned area.

Skills

Customer service

Administrative support

Clerical tasks

Education

High School diploma equivalency or 1 year experience

Job description

Henry Ford Providence Hospitals in Novi, MI seeks an Assistant-Office Operations professional for a full-time day shift to support front-desk operations in a busy medical setting. You will greet patients, collect documents, verify demographics, and assist with insurance precertifications, scheduling, and basic clerical tasks to ensure smooth patient care and accurate billing.

Strong customer service skills, attention to detail, and the ability to work collaboratively with clinical and